Techincal Note: Unable to load Certificate Management view

[cmaheu]

Description

When navigating to System > Settings > Security > Certificate Management in the Administration UI, the view will not display.

This can occur if there was an error generated when installing the certificates to any of the targets (Tomcat Admin, Persistent Agent, or Portal).

Solution
1.  In the Control Server CLI, type
tail -F /bsc/logs/tomcat-admin/catalina.out

2.  Attempt to load the Certificate Management view.

If the following error was printed:

"The supplied data is not a UTF-8 String"
It is possible there was an error during the installation of the certificates to one of the targets.

3.  Type Ctrl-C to stop tail.

4.  If an error generated upon installation, delete the certificate for that target from the keystore:

keytool -delete -alias agent -keystore /bsc/campusMgr/.keystore -storepass ^8Bradford%23

Where...

Portal alias name: portal
Admin UI alias name: tomcat
Agent alias name: agent

Once the  certificate is removed from the keystore, the Certificate Management view should load successfully.

5.  Reinstall the certificates to the target.  For instructions, refer to the SSL Certificates reference manual in the Fortinet Document Library.

Contact Support for assistance.