Description
MDM Services are unavailable after upgrade to 8.3. Symptoms include:
- Communication with integrated MDM stops.
- In the Administration UI, unable to access System > Settings > System Communication > MDM Services
Affects appliances with Base and Plus Licenses. Pro licenses are unaffected.
Scope
Version: 8.3.0 through 8.3.6
Solution
Workaround: Contact Support for a fix.
Solution: To be addressed in the next release.
Workaround:
1. Download the patch files for 8.3.x from the Mantis ticket (Attached Files section):
primaryHeader.jsp
CMOptionsPlugins.jsp
2. On the Control Server, copy primaryHeader.jsp to /bsc/campusMgr/ui/ROOT/common
3. On the Control Server, copy CMOptionsPlugins.jsp to /bsc/campusMgr/ui/ROOT
A restart is not required
Fixed in upcoming releases 8.3.7 and 8.5.0
