Description
This article describes the behavior where software upgrades fail to complete when remote backups are configured but not working.
Examples of errors displayed when upgrading and in the update_log file in /bsc/campusMgrUpdates:
"Running backup ./.backup_config: line 24: unexpected EOF while looking for matching"
Error: FTP transfer failed from <FortiNAC hostname> to <FTP server hostname or IP address>
(Or similar error indicating transfer failure if using SSH)
Running the /bsc/campusMgr/bin/systemBackup script results in the same error.
Scope
Version: 8.3 and above.
Solution
1) In the Administration UI, navigate to System - > Settings - > System Management - > Remote Backup Configuration.
2) Correct the settings so the remote backup completes or disable the remote backup option (note: disabling feature removes remote backup configuration).
3) Select Save Settings.
4) Re-run the software upgrade.
For more information on backups see
Backup and Restore reference manual in the Document Library.
Related Articles
Technical Note: Upgrade aborts indicating multiple packages
Technical Note: Upgrade aborts with error detecting CentOS 5