Description
This article explains how to allow users to access the internet when a rating error occurs.
Indeed, an error may occur whilst trying to rate a particular webfiltering service which results in the user seeing a "Web Page Blocked" message when accessing the internet.
This may be caused by:
- An issue about the rating of the FortiGuard Web Filtering feature.
- The expiration of the Web Filtering license.
Scope
Web Filtering
Solution
To allow users to access the internet is presented here for FortiOS v5.2 and v5.4.
This will allow users to access the web sites when a rating error occurs, and will allow the FortiGate unit to use the FortiGuard Web Filtering database that it has stored on the unit to rate the web site.
This is applicable even if the FortiGuard Web Filtering license has expired but it will not allow access to the latest update from the FortiGuard service.
FortiOS
Go to Security Profiles -> Web Filter
Choose the Profile to use
Go to Rating Options
Enable 'Allow Websites When a Rating Error Occurs'
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