Technical Note: Linux Persistent Agent Logs

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 191030

Description
Collect Persistent Agent logs in Linux machines for troubleshooting purposes.

Scope
Agent version: 5.x

Solution
Before collecting logs, perform the basic troubleshooting steps.

The following log files are created on the host computer upon installation of the Persistent Agent:
/var/log/bndaemon
/var/log/secure
/var/log/messages

Attach the log files to the ticket. Upon submission, add a case comment with the following information:

Details regarding the symptoms experienced, including any error messages.
Steps taken that resulted in the symptom.

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Technical Note: Troubleshooting the Persistent Agent

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