Description
This article describes how to troubleshoot when user cannot receives the user quarantine spam report.
Solution
1) Make sure the spam email is matching to a Recipient Policy with antispam and the action is 'Personal Quarantine'.
This article describes how to troubleshoot when user cannot receives the user quarantine spam report.
Solution
1) Make sure the spam email is matching to a Recipient Policy with antispam and the action is 'Personal Quarantine'.
2) Make sure the user quarantine report is enabled on domain level.
Go to Domain & User -> Domain -> Quarantine Report Setting > Report destination and then enable Original recipient.
Go to Domain & User -> Domain -> Quarantine Report Setting > Report destination and then enable Original recipient.
3) If this message 'Spamreport' is displayed: skip user preference spam report disabled user <user account> in mail event log, go to Domain & User -> User -> User Preference -> Antispam Management and then enable Receive spam report.
