FortiNAC
NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
cmaheu
Staff
Staff
Article Id 194985

Description

When system is restarted, members are removed from certain groups, including Administrator and host groups.


Scope
Version: 8.6.1

Solution

Workaround:  Contact Support for a fix.
 
Solution:  To be addressed in 8.6.2 and above.  
 
Workaround:  Patch files apply to 8.6.1 systems only
Patch must be applied to all servers:
     ControlApplication server
     Control and Application server pair
     Control Manager (if applicable)

 

1.  Run the following commands in each appliance to create a sub-directory to place patch files.
 
cd /bsc/campusMgrUpdates
mkdir Mantis_0590965
 
2.  Run the following commands in each appliance to create backups of the original files and place in /bsc/campusMgrUpdates/Mantis_0590965:
 
cd /bsc/campusMgr/lib/
cp yams-common.jar /bsc/campusMgrUpdates/Mantis_0590965/yams-common.jar.orig
cp yams-device-plugins.jar /bsc/campusMgrUpdates/Mantis_0590965/yams-device-plugins.jar.orig
cp yams-device.jar /bsc/campusMgrUpdates/Mantis_0590965/yams-device.jar.orig
cp yams-plugins.jar /bsc/campusMgrUpdates/Mantis_0590965/yams-plugins.jar.orig
 
 
3.  Download the following files from the mantis ticket and copy to /bsc/campusMgrUpdates/Mantis_0590965 in each appliance
yams-common.jar
yams-device-plugins.jar
yams-device.jar
yams-plugins.jar
 
4.  Download and run the FixGroups tool to the Primary Control Server /bsc/campusMgr/bin  directory.  Login to the Primary Control Server CLI and run the following commands:
 
cd /bsc/campusMgr/bin
ftp downloads.bradfordnetworks.com
 
user: bnireseller
password: BniResell
 
bin
cd User/twohlers/
get FixGroups.class
bye
 
 

5.  Run the following commands in each appliance to shutdown Management processes:

 
shutdownCampusMgr


shutdownCampusMgr -kill


6.  Run the following commands in each appliance to copy patch files in place:

 
cd /bsc/campusMgrUpdates/Mantis_0590965/
cp yams-common.jar /bsc/campusMgr/lib/yams-common.jar

cp yams-device-plugins.jar /bsc/campusMgr/lib/yams-device-plugins.jar
cp
yams-device.jar /bsc/campusMgr/lib/yams-device.jar
cp
yams-plugins.jar /bsc/campusMgr/lib/yams-plugins.jar
 

 
7. Once all appliances have new files in place, login to the Primary Server CLI and run the tool:

RunClient FixGroups -update

 

8.  Start processes on all Control servers and Control Manager (Application Server management processes should start automatically): 
startupCampusMgr

 

9.  Verify groups (System > Groups) and test registration
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