Technical Note: CSTN: 00046 - User gets logged out immediately after logging into CyOPs

[Andy_G]

Description

Issue

If users are getting logged out of the instance immediately after logging into CyOPs™.

Root Cause

This issue could occur if there is a time synchronization issue between your CyOPs™ Virtual Machine (VM) and the ESXi Server. The reason for the time mismatch could be the Hypervisor; for example, ESXi forces a wrong time on guest machines (CyOPs™).

Solution

Resolution

To fix this issue, perform the following steps

1. Right-click your CyOPs™ VM, and click Edit Settings.
2. On the <Machine_Name> - Virtual Machine Properties dialog, click the Options tab.
   
3. Click VMWare Tools on the left pane, and on the right pane in the Advanced section, clear the Synchronize guest time with host checkbox. 
4. Restart the ntpd service on the CyOPs™ machine.

Applicable Versions:

All CyOPs™ Versions.