Technical Note: CSTN 00034 - Playbooks with Post-Create and Post-Update triggers might fail after upgrading to CyOPs 4.12.3 and later

[Andy_G]

Description

Issue:

Playbooks with Post-Create and Post-Update triggers fail, after you have upgraded to CyOPs™ 4.12.3 or later, if in the subsequent steps use correlated records. 

Root Cause:

In CyOPs™ 4.12.1 and 4.12.2 the post trigger steps used to fetch related records and therefore the playbooks would work. From CyOPs™ 4.12.3 onwards the post-trigger steps will not fetch related records, since getting relationships data increases the trigger payload significantly if there are too many related records.

Solution

Fix:

You can add a Find Record step after the post-trigger step with True selected in the Include Correlated Records field.

OR 

You can add a Set Variable step after the post-trigger step with the following jinja:

{{ (vars.input.records[0]['@id'] + "?$relationships=true") | fromIRI }}
where vars.input.records[0][‘@id’] has an IRI as a value.

Applicable Version

CyOPs™ 4.12.3 onwards