DescriptionIssue:
Unable to access the CyOPs™ UI after installing CyOPs™ using Hyper-V script.
Description:
When this Issue is encountered after installing CyOPs™ using Hyper-V script, you might observe any of the following symptoms:
- The UI shows a blank screen and does not present the login screen, which makes logging into CyOPs™ impossible.
- The network console displays error 401 - Unauthorized or 500 - Internal Server Error.
- The SSL log shows that the MongoDB authentication has failed.
SolutionRoot Cause:
This
issue occurs when the “pyyml” package does not get installed properly
while installing CyOPs™ using Hyper-V script. Therefore, the
installation process skips some steps that require the “pyyml” package.
For example, the log shows that “Mongod” and some api steps were skipped.
Fix:
The issue can be resolved by manually installing the “pyyml” package and re-running the skipped steps.
It has been updated to the Development Team to update the relevant fixes while installation.
Applicable Version
CyOPs™ 4.12.1
