DescriptionIssue
A Report exported in PDF format does not show data in Summary widgets
Description
When
a user tries to export a report in PDF format that has Summary widgets
in template, the exported report does not display any data in Summary
widgets. It only shows spinner icons Instead.
SolutionRoot Cause
- While
exporting report in PDF format using the "Report -> Summary" widget
fetching data of all the fields that are associated to the module even
when only a few fields used in summary widget.
- When the record
data is huge in number and summary widget trying to fetch all the record
fields, creates a time lag in fetching data causing to display spinner
icon in PDF report.
Steps to Reproduce
- Click on “REPORTS”, go to LIBRARY tab.
- Select desired report that need to be exported into PDF format.
- Click on “EXPORT AS PDF” button.
- If the record data present in system is huge in numbers then the exported report contains spinner icons.
Fix
We are releasing the Hotfix for the same in our CyOPs™ 4.12.2 release.
Applicable Versions
CyOPs™ 4.12.0 and 4.12.1
