Description
This article describes how to transfer a FortiGate in one FortiCloud account A to another FotiCloud account B when account B already exists in FortiCloud.
Scope
FortiGate.
Solution
- Login to FortiCloud portal with email A.
- Navigate to FortiGateand select the 'gear Wheel' logo.
- Select 'Authorize Account' and enter new email B.
- Login to FortiGate GUI and logout of account A.
- Activate FortiCloud account with email B.
- Historical date will be preserved.
- If 'Authorise New Account' is not set, or it is set but user tries to login with account other than B, the unit will be RMAed under account A, no historical data will be presented under the new account.
- If 'Authorise New Account' is set, but the user undeploy the unit prior to logging in with B, historical data will be erased completely.
In the recent version that was released, you can use the option 'Migrate existing Data' and it asks for the Account ID where to transfer it.
After mentioning the Account ID press okay, Then go to the GUI of the FortiGate and reactivate the FortiGate Cloud on the Fortiguard page.
