Technical Note: RADIUS timeout during 2 Factor Authentication

[cmaheu]

Description

RADIUS is timing out between the appliance and the RADIUS server before the user can enter their 2nd form of authentication.

Scope
Version: 8.3 and above

Solution
Increase timeout value.  Contact Support for assistance.

1. Login as root to Control Server CLI.
2. Navigate to the /bsc/campusMgr/master_loader directory.
3. Use an editor such as VI to open the .masterPropertyFile file.
4. Add the following entry and save the file:

FILE_NAME=./properties_plugin/radiusManager.properties
{
com.bsc.plugin.radius.RadiusServer.maxResponseThreshold=60000
}

5. Restart FortiNAC using the following commands:

shutdownCampusMgr

<wait 30 seconds>

startupCampusdMgr

6. From the CLI navigate to:

cd /bsc/campusMgr/master_loader/properties_plugin

7. Display the contents of the radiusManager.properties file to make sure the changes have been written correctly.

cat /bsc/campusMgr/master_loader/properties_plugin/radiusManager.properties | grep maxResponseThreshold