FortiVoice
FortiVoice delivers integrated calling, conferencing, chat and fax.
Chong_Yoon_Fui_FTNT
Article Id 194033
Description
This article describes the impossibility to login to UC desktop with the correct username and password.

Scope
For version 6.0.1 or later.

Solution
1) When login UC desktop agent, getting the following error.





2) Login to FortiVoice admin page, go to Security -> User Privilege, edit the user privilege profile assigned to the extension and enable Softclient API login.



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