FortiSOAR Knowledge Base
FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
Andy_G
Staff
Staff
Article Id 191907
Description

One of the reasons for being automatically logged out of the CyOPs instance could be due to mismatch of date and time between the CyOPs server and the client machine (browser). In such cases, you will have to correct the date and time of the server to match with the server’s respective time zone.

 

However, there could be several ways to do this based on several scenarios.

 

As a first step, login to the CyOPs server shell. In order to check the date & time details, “date” command can be used. If the result displays incorrect time, the details need to be corrected to prevent the issue.

 

Case 1: To manually change the date and time of the server:

 

1. Become the root user.

2. Use the following command: date -s “DD MONTH YYYY hh:mm:ss”.

E.g.: date -s “01 JANUARY 2020 10:10:00”

 

This should change your server’s incorrect time to the correct time based on the values provided in the above command.

 

Case 2: If the server is allowed to access the ntp servers, restarting the ntp service should fix the issue.

 

1. Become the root user.

2. Use the following command to restart your ntpd server: service ntpd restart.


Contributors