Technical Tip: No ARP entries learned when Layer 3...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 195005

Description

The appliance does not find any ARP entries when performing a Layer 3 Poll of a FortiGate with VDOMs enabled.

Global calls are used to retrieve ARP entries from the FortiGate, however, ARP entries are stored under the individual VDOMs. Consequently, the global calls do not return entries when VDOMs are enabled.

The result is adapter records do not have IP address information.

Scope
Versions: 8.x

Solution
Addressed in version 8.7.5 and 8.8.1

ID 0638810

528

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Technical Tip: No ARP entries learned when Layer 3 polling a FortiGate with VDOMs enabled