Created on 08-10-2020 07:46 AM Edited on 04-20-2022 11:18 AM By Anonymous
Description
Once the Endpoint License Key is installed, the appliance automatically polls the FDN every 12 hrs. If this communication fails to complete, this error will display.
Solution
1. Force a poll to verify the appliance can reach the FDN. Login to the appliance CLI and type
entitlementstool -poll
2. If poll fails, verify the appliance traffic is not blocked from the internet. For a list of required open ports, refer to the Deployment Guide in the Fortinet Document Library.
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