DescriptionJuniper Switch Not Displaying Port Change information even after VLANs have been switched.
When right-clicking on the Port Changes option in Topology for a Juniper switch's Port column, the window displaying the port changes is blank after successfully switching VLANs on the port.
ScopeVersion: 8.xSolution1. In Topology, confirm CLI credentials are correct in the Model Configuration. If validation fails, refer to the related KB article below.
2. Increase the SSH Timeout setting to 60 seconds.
a. Navigate to System > Settings > Network Device
b. Edit the field Telnet/SSH Connection Timeout (Sec):
Debug
If behavior persists, enable debug and log the session attempt while reproducing the behavior. Contact Support if assistance is needed.
1. In the Control Server CLI type
CampusMgrDebug -name TelnetServer true
2. Send debug output to a separate text file.
Option1:
Enable session logging in terminal emulation application (such as PuTTY) then type
cd /bsc/logs
tail -F output.master
Option2:
Send output to a file in the /bsc/logs directory. Type
cd /bsc/logs
tail -F output.master | tee CLIDebug.out
3. Right-click the port in question in Port View and select Port Changes.
4. Type ctrl-c to stop tail.
5. Disable debug. Type
CampusMgrDebug -name TelnetServer false
6. Open a support ticket and provide the following information:
- Log file (if CLIDebug.out was created, the file can be downloaded to a computer using SCP)
- Screen capture of the device's Element tab in Network Devices > Topology
- Screen capture of Help > About
Related Articles
Technical Note: Troubleshooting CLI credential failure
