Description
This article describes that in some cases, it is not possible to reset the password for the 'csadmin' user from the FortiSOAR GUI.
Use the steps detailed in this article to reset the GUI password to changeme for the 'csadmin' user for FortiSOAR 7.3.x onwards.
Solution
To reset the GUI password for the 'csadmin' user, do the following:
1) Download the attached file (resetcsadminuipwd.zip) to your FortiSOAR instance.
2) Unzip the file.
2) Switch to 'root' user: sudo su
3) Set the file as executable:
chmod a+x resetcsadminuipwd
4) Run the file:
./resetcsadminuipwd
This changes the password to changeme and expires the same. Users need to change this default password after they log onto FortiSOAR.
