FortiNAC
NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
cmaheu
Staff
Staff
Article Id 191073

Description
System unable to start.

/bsc/logs/output.processManager contains "Generating event SYSTEM_RESTART FAILED" entries.

/bsc/logs/output.master contains error message similar to the following:

yams SEVERE :: 2020-09-25 16:28:59:377 :: org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.bsc.api.TLSServiceConfiguration#1]
yams SEVERE :: 2020-09-25 16:28:59:377 :: at org.hibernate.internal.SessionFactoryImpl$1$1.handleEntityNotFound(SessionFactoryImpl.java:253)
yams SEVERE :: 2020-09-25 16:28:59:377 :: at org.hibernate.event.internal.DefaultLoadEventListener.load(DefaultLoadEventListener.java:219)
yams SEVERE :: 2020-09-25 16:28:59:377 :: at org.hibernate.event.internal.DefaultLoadEventListener.proxyOrLoad(DefaultLoadEventListener.java:275)
yams SEVERE :: 2020-09-25 16:28:59:377 :: at org.hibernate.event.internal.DefaultLoadEventListener.onLoad(DefaultLoadEventListener.java:151)



This can occur if all the TLS Service Configurations are removed from the UI under System > Settings > Persistent Agent > Transport configuration.





Scope
Version: 8.8.1

Solution
Workaround:  Add one of the TLS Service configurations via the appliance CLI.  Contact Support for assistance.

 
 
Solution:  To be addressed in version 8.8.2.
Contributors