DescriptionSubdomains are unable to be searched. LDAP Login user account specified in the LDAP configuration in System > Settings > Authentication > LDAP is a member of the top level domain.
Example:
LDAP login is a member of domain Abc.com.
Unable to search for user records or groups under subdomains
Sub1.abc.com
Sub2.abc.com
ScopeVersion: 8.xSolutionEnable Referral Lookup in the directory model.
1. Navigate to System > Settings > Authentication > LDAP
2. Select the directory and click Modify
3. Click Additional Configuration
4. Select Perform Lookup on Referral
5. Click OK to save
For more details on LDAP configuration see Directories Configuration in the Administration Guide.