NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
Description Upgrade attempt fails with error message 'This release is not supported on this appliance'. Appliances running the CentOS 5 operating system are End-of-Life.
contact the Support representative for assistance. The install process will exit now.
######### This can occur if “yum update” process is interrupted #########
Solution 1) Verify the CentOS version with following command:
# cat /etc/*-release
Example output:
# CentOS Linux release 7.9.2009 (Core) <----- Confirms that correct CentOS 7 is running but the issue with upgrade persist …
2) Verify if there are duplicate 'centos-release' packages installed on a system with following command:
3) Perform cleanup of duplicate packages (create VM snapshot prior cleanup).
# yum-complete-transaction # yum-complete-transaction --cleanup-only # package-cleanup --dupes ### to identify duplicate packages # package-cleanup --cleandupes ### to remove duplicates and perform cleanup
4) Execute upgrade of FortiNAC
Note: If this is really CentOS 5, it is not possible upgrade it. These units are long out of support, and need to contact the Fortinet Sales Representative to get a fresh install with eval license to migrate to a later CentOS 7.
