Troubleshooting Tip: 'Duplicated IP address' error after deleting and adding a unit to the topology

[ebujedo]

Description

This article describes how to fix the error message 'Duplicated IP address' when a unit is deleted from topology view and try to add it again.

Scope

FortiNAC.

Solution

When adding a new device inside the FortiNAC Network-Inventory container, the following error may appear:

To confirm this issue, run the following command on the FortiNAC CLI:

mysql bsc -e "select name,id,type,description from ELEMENTS where request='192.168.1.1'"

The output may show a lot of information from the database that is not relevant.

To fix this issue, it may be necessary to remove this device:

1. Back up the DB or take a snapshot of the VM.
2. Run the following command in the CLI:

mysql bsc -e "delete from ELEMENTS where request='192.168.1.1'"

After the device is deleted, add it again in the inventory.