FortiSOAR Knowledge Base
FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
nmathur
Staff
Staff
Article Id 197112
Description

Once you have enabled version 7.0.0 of the FortiSOAR (FSR) management extension application (MEA) on FortiManager or FortiAnalyzer and are using the MEA Trial License (and have not deployed your own ITF license) included with FSR MEA, you might be unable to log onto FortiSOAR MEA due to an issue with the MEA license as shown in the following images:



To resolve this issue, you need to upgrade your existing FSR MEA.


Solution

To resolve the FSR MEA license issue, do the following:

  1. Upgrade your existing FSR MEA on FortiManager (FMG) or FortiAnalyzer (FAZ) using the following command:
    # diagnose docker upgrade fortisoar
  2. Open the FSR extension in the FMG or FAZ UI. If you see the Retry Sync button, then click that button and your license will get deployed. If you do not see the Retry Sync button, then do the following:
    1. Open the FMG or FAZ console using either the SSH or the GUI.
    2. Open the FMG or FAZ root prompt by running the execute shell command.
      Note: By default, access to the shell is disabled, and the above command displays the following message:
      Shell disabled.
      To enable the shell on FMG or FAZ use the following commands (example commands are enabling the shell on FAZ)
      FAZ1000D # config system admin setting
       
      (setting)# set shell-access enable
      Enter new password: *****
      Confirm new password: *****
       
      FAZ1000D # end

      A
      ccess to the shell is now enabled:
      FAZ1000D # execute shell
      Enter password:
      sh-4.3#

    3. Run the following command on the root shell on FMG or FAZ:
      sh-4.3# docker exec -ti fortisoar_fortisoar_1 /opt/cyops-auth/utilities/licensemanager.py --deploy-extension-license
      Once the license is successfully installed, you can log onto the FSR MEA.


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