Description
This article describes how to troubleshoot Cloud-out connector in FortiAnalyzer.
Solution
1) Verify storage connector service license.
To verify the license, use the CLI command '# diagnose fmupdate dbcontract'.
Ensure that 'SCPC' is available under 'Contract' and check the expiry date.
FAZ-VMTM00000000 [SERIAL_NO]
AccountID: user@aaa.com
Industry: Test
Company: AAA
Contract: 6
COMP-1-20-20230831
ENHN-1-20-20230831
FMWR-1-06-20230831
FRVS-1-06-20230831
SCPC-1-06-20230831
SPRT-1-20-20230831
Ensure that 'Upload logs to cloud storage' is not greyed out at System Settings -> Device Log Settings.
FAZ # diagnose test application uploadd 62 faz-s3bucket fazapacstorage4) Verify unit log settings configuration.
s1) copy file. uuid[b9647d0c-32b1-11eb-8bfa-0a17955e07c8]
s-) result not ready. uuid[b9647d0c-32b1-11eb-8bfa-0a17955e07c8]
s2) rc=0 message[success]
FAZ # diagnose debug application uploadd 8In the event that debug shows success but log file does not appear in the cloud bucket, create a new Cloud storage and delete the old configuration at System Settings -> Device Log Settings.
FAZ # diagnose debug enable
cmd_proxy:97: 1622182565 cmd "/usr/local/bin/rclone --config=/drive0/private/rclone.cfg copy /drive0/private/uploadd_repo_cloud_storage/Amazon S3 storage - fortiazure fortiazure:fazapacstorage" sent successfully! uuid=2f1ff2f4-bf7c-11eb-843e-0050568ab88d
# diagnose fmupdate dbcontract <----- Verify storage connector service license.
# diagnose test application uploadd 60 <----- Cloud storage backlog.
# diagnose test application uploadd 62 <connector> <remote path> <----- upload test.
# diagnose test application uploadd 63 <----- Cloud storage usage info.
# diagnose debug application uploadd 8 <----- Cloud storage upload debug.
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