Description
This article described how to identify the 'https://update.cybersponse.com/connectors is not accessible' error message under the Connector Store from GUI.
Solution
If 'https://update.cybersponse.com/connectors is not accessible' error message is appearing under the Connector Store from GUI, it does not mean that the FortiSOAR instance is not able to reach that URL.
It is simply means that the current browser used for the FortiSOAR web UI login is not able to reach to this URL.
Try to run the URL: https://update.cybersponse.com/connectors/info/connectors.json in the browser directly to see whether this URL able to be loaded in the browser at the first place and it should returns with a list of JSON output of the available connectors.
If it is not possible to load this URL, it is simply mean that the local PC having connection issue to this URL, and it is necessary to check with the local PC connectivity to this URL.
Example:
Tthe VPN connection or the local Internet connection that may block this URL, proxy server setting that not allow to reach this URL, or the PC DNS is not able to resolve to this URL.
After the local connectivity issue is fixed, in normal condition, It will be possible to see the connector store listing as follows:
