Technical Tip: Unable to activate FortiCloud/FortiSandbox inspection

[mzainuddinahm]

Description
When activating FortiCloud or FortiSandbox inspection a message 'If you have acquired a certificate number to upgrade the storage of your FortiCloud account, please enter it below' is displayed once the Username & Password is entered.

Solution
1) Check the Internet connectivity, and make sure that it can resolve the hostname 'logctrl1.fortinet.com'.

# execute ping logctrl1.fortinet.com
PING logctrl1.fortinet.com (208.91.113.103)

2) Validate FortiCloud log state:

The server status is 'Down'.

# diagnose test application miglogd 20
Home log server:
Address: 208.91.113.241:514, st: down
oftp status: connecting
spos: 0, slen: 0
rpos: 0, rlen: 12
Alternative log server:
Address: 208.91.113.201:514, st: down
oftp status: connecting
spos: 0, slen: 0
rpos: 0, rlen: 12
Active log server: ALTER

Number of log task: 1024
Number of task in list: 1024
Debug zone info:
Server IP: 208.91.113.241
Server port: 514
Server status: down

3) Check FortiGuard Log setting.

# config log fortiguard setting
(setting) # show full-configuration
config log fortiguard setting
    set status enable              <----- When trying to enable an error occurs: 'FortiCloud Account id not set/not available'.

4)    Set the FortiCloud ID:

# config system fortiguard
     set service-account-id <FortiCloud_Account_ID>
end

Now repeat Step 3). It should successfully enable the status.

Check System -> FortiGuard -> FortiCloud should now be activated.
Check Fabric Connector -> Sandbox Inspection should now be enabled & activated.