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Hardware Bundle Warranty:
Warranty Auto-Start (Old Policy):
As per Fortinet Warranty Start Policy, the hardware warranty auto-starts at the earlier of the following events:
- Device registration in the support portal.
- Initial ping from the device.
- Warranty auto starts after 60 days from the shipping date for the US/Canada and 100 days for the rest of the world.
New Policy effective February 2023: (applicable to all hardware bundles)
As per Fortinet Warranty Support Start Policy, the hardware warranty starts at the earlier of the following events:
- Device registration in the support portal.
- Initial ping from the device.
- Warranty auto starts after 60 days from the shipping date for the US/Canada and 90 days for the rest of the world.
Contract AutoStart Policy:
FortiGate Hardware (one-year/Multiyear contracts):
- Contract auto starts after 60 days from the shipping date for the US/Canada and 90 days for the rest of the world.
All other products including Fortigate VM (One-year/Multiyear contracts):
Customers should register the contract within 365 days from the contract creation date.
- For 12-month contract: Failing to register, the system will forfeit the entire 12-month period and the contract will get deactivated.
- For Multiyear contract: Failing to register, the system will forfeit the first 12-month period and the contract will auto-start on the 365th day.
- In no circumstances will the forfeited duration of the Service be extended.
For more details, refer to the link below:
Read the Fortinet Service Contract Activation and Grace Period Policy
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