FortiAuthenticator
FortiAuthenticator provides access management and single sign on.
btey
Staff
Staff
Article Id 305509
Description

This article provides the solution when getting the below error in the SMS gateway (HTTPS protocol)

'Unable to send a text message: HTTP request failed (url: https://x.x.x.x/, status: 0, res: ). Please check your configuration'.

Scope FortiAuthenticator SMS Gateway HTTPS protocol.
Solution

Error message as below:

 

errormsg.PNG

Packet capture shown as below:

* Connection closed by FortiAuthenticator after Change Cipher Spec.

 

packet capture.PNG

Resolution:

  1. Ensure that the server CA certificate is imported into FortiAuthenticator by going to Certificate Management ->Certificate Authorities > Trusted CAs. It is possible to  manually import the CA certificate or 'Learn Certificate'. 

 

import CA certificate.PNG

 

  1. Ensure the API URL hostname matches the server certificate common name.

 

URL.PNG

  1. Ensure FortiAuthenticator could resolve the URL hostname to an IP address.