Description |
This article describes that after installing Collector Agent on Windows AD, there are cases that these errors can appear when selecting 'Show Service Status' and 'Show Monitored DCs' on the Collector Agent.
Select 'Show Services Status' will give the error 'Timed out when getting FortiGate status', and selecting 'Show Monitored DCs' will give the error 'Timed out when getting DC Agent status'. Both will display a blank list.
The service account used can be checked again on the Windows AD by searching 'Services' on the search bar or 'services.msc'.
Checking which member 'Testadmin' is part of, It is not part of 'Administrator' or 'Domain Admins'. |
Scope | FortiGate. |
Solution |
To fix the error messages, the service account should be part of 'Administrators' or 'Domain Admins'
Related article: |
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