Troubleshooting Tip: FortiManager cannot add certain FortiGate models

[KenYap]

Description	This article describes how to troubleshoot the issue where FortiManager cannot add certain FortiGate models.
Scope	The below units are used in the scenarios: FortiManager v7.2.0, FortiManager v7.2.4 and FortiGate-600F
Solution	Always refer to the compatibility between FortiManager and FortiOS: Compatibility with FortiOS After that refer to FortiManager release notes. FortiGate-600F cannot be added to FortiManager v7.2.0, FortiGate-600F can ping and telnet port 541. Run CLI command: 'diagnose dvm supported-platforms list': FortiGate-600F can be added to FortiManager v7.2.4. Run CLI command: 'diagnose dvm supported-platforms list': Always refer to the release to check the supported FortiGate model list: FortiGate models inside FortiManager v7.2.0 release notes, do not mention FortiGate-600F inside the supported model list. For version 7.2.4: FortiGate models: FortiManager v7.2.4 release notes have mentioned FortiGate-600F inside the supported model list: FortiGate can reach FortiManager and telnet port 541 but cannot add it to FortiManager. It can be due to the current FortiManager version which does not support the FortiGate models.