Description
IP Phones in the Production VLAN instead of Voice VLAN
Solution
There was a bug prior to version 8.0.4 of Network Sentry where IP Phones were registered erroneously as Registered Hosts and subsequently treated as hosts instead of IP Phones.
To verify this is the case, login to the CLI of the Network Sentry Server and issue the command: Client -mac <replace with mac address of IP Phone>
If Type = DynamicClient rather than IP-Phone then this is the bug. See example output.
To address this issue, login to the Admin UI and navigate to the Hosts -> Hosts View, locate the affected devices and modify them. Set the Device Type field to IP Phone.
If there are many affected IP Phones, it may be more convenient to perform an export of the affected devices then import them using the adap.mac and host.devType fields. Set host.devType to IP Phone.
Example:
client -mac 00:21:E1:FF:98:5B
Client starting
Found 1 matches for client
T0021E1FF985B.ds.ohnet
DBID = 189487
MAC = 00:21:E1:FF:98:5B
IP = 172.23.109.36
Status = Connected
State = Initial
Type = DynamicClient
Ident = null
UserID = null
ParentID = 152054
Role = Production (Auto/Auto)
Security Access Value = null
OS = IP Phone Nortel
Location = sc-gmhmh02s-01.ds.ohnet Gi1/16
Client Not Authenticated = false
Client needs to authenticate = false
Logged On = false
At-Risk = false
Host role = Production (Auto/Auto)
VpnClient = false
CLIENT ATTRIBUTES
VendorName NORTEL IP PHONE
DpcRuleId 22
DpcRuleName Voice - IP Phones (OUI)
DpcGroupId 18820
DpcImageType IP-Phone
ImageType IP-Phone
Client has no extended attributes
Client is not connected to user
