Technical Note: CSTN 00024 - 'SoftTimeLimitExceeded()' error occurred in playbooks while fetching records from CyOPs

[Andy_G]

Description

Issue:

SoftTimeLimitExceeded() error, as shown in the following image, occurs in playbooks while fetching records from CyOPs™.

Root Cause:

This issue occurs when the playbook is fetching a large number of records from CyOPs™, which takes more than 3600 milliseconds (the standard soft playbook time limit) to be fetched.

Solution

Fix:

In the above case we advised user to limit the selection of the number of input records in smaller batches. 

Applicable Version:

Any CyOPs™ version