Failed to send notification to user [username] due to: [HTTP code 400] Cannot determine platform ba

atravel · ‎08-01-2023

I have this log in our FortiAuthenticator. What does it mean?
Failed to send notification to user[username] due to: [HTTP code 400] Cannot determine platform based on reg_id

Markus_M · ‎08-01-2023

Hi atravel,

it means that on the activation step FortiAuthenticator had not received information on the phone platform, Android or iOS. In turn, this means that your push notification won't work as FortiAuthenticator does not know to which cloud service it should send the push message.

Please try to activate that token again. If you don't use push messages, no need to worry about it.

Best regards,

Markus

View solution in original post

Markus_M · ‎08-01-2023

Hi atravel,

it means that on the activation step FortiAuthenticator had not received information on the phone platform, Android or iOS. In turn, this means that your push notification won't work as FortiAuthenticator does not know to which cloud service it should send the push message.

Please try to activate that token again. If you don't use push messages, no need to worry about it.

Best regards,

Markus