Hello @knjuguna . Is phFortiInsighAI active on Supervisor (run phstatus command).
Have you tried to have a look to logs (/opt/phoenix/log/phoenix.log). Please try to run phtools --start phFortiInsightAI command on Worker and check if you retrieved some error from the log file /opt/phoenix/log/phoenix.log
Can you please login to the Worker as root user and check if this file exists? Can you run this command? ll /opt/phoenix/log/phFortiInsightAI.pid ll /opt/phoenix/log/ ll /opt/ ls -la /usr/lib/jvm/
