Not able to send SMS via IDM to a non-UK mobile number
KB ARTICLE TYPE: Configuration
RELATED PRODUCTS: IDM
RELATED SOFTWARE VERSIONS: 13.2.x
KEYWORDS: IDM, SMS
First, verify if the SMS
Service is configured as "SMTP to SMS gateway" or "SMPP" by
navigating to Devices->SMS Settings. If it is configured as "SMTP
to SMS gateway", modify the Language Template to include + in the
destination component of respective SMS notification template. This can
be done by navigating to Guest Portals->Language Templates, open
template that is being used and go to Notifications tab. Edit the SMS
destination as
below:
+%MOBILENUMBER%
Now the SMS is send to the gateway where the mobile number starts with +(countrycode)-(number).
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