Description
Client experiences the following symptoms:
- Unable to connect to wireless
- Wireless adapter MAC address is not found when searched in the Host View or Adapter View
- Manually adding the adapter to the host record fails and generates a duplicate adapter error
Scope
Version: 8.3.x
Solution
Workaround: Contact Support to clear the condition for the affected host.
Solution: To be addressed in a future release.
Workaround:
1. Turn on RadiusManager debug on Control Server
CampusNgrDebug -name RadiusManager true
2. Have client attempt to connect to the wireless network
3. Once connection fails, type
logs
grep -i <mac address of the device> output.master
Example:
grep -i E4:2B:34:BC:70:E3 output.master
4. Look for lines similar to the following:
yams.RadiusManager INFO :: 2019-04-11 22:10:12:780 :: RadiusPollThread1 RadiusServer.findClientByMac called for client E4:2B:34:BC:70:E3
yams.RadiusManager INFO :: 2019-04-11 22:10:12:780 :: RadiusPollThread1 RadiusServer found client 2105299 for mac E4:2B:34:BC:70:E3
5. Record the client database ID.
Example from above log: client 2105299
6. Delete the adapter record
client -dbid <client id> -op delete
Example from above log:
client -dbid 2105299 -op delete
