Technical Tip : How to find a Serial Number, Software version, Build number, or UID - All Fortinet Products
Products
FortiAnalyzer
FortiClient
FortiDB
FortiGate
FortiMail
FortiManager
FortiScan
FortiSwitch
FortiWeb
Description

When opening a Support ticket, you may need to provide the Serial Number, Software version, and Build number. This article explains how to retrieve this information.

If a product does not boot and cannot be accessed with Console or IP (Telnet, HTTP...), the Serial Number is usually also displayed on a label on the back panel of the product.


Select a product :
Solution

FortiGate / FortiOS

In the following example:




In the following example:



In the following example:

  FGT # get system status

FGT_ISP # get system status
Version: Fortigate-60 3.00,build0752,091223
Virus-DB: 8.00631(2008-01-15 14:27)
IPS-DB: 2.00461(2008-01-18 11:23)
Serial-Number: FGT-602803031004
[...]


Note about non-standard build numbers

It may happen that the build number is not standard, as per the example below :

Version: Fortigate-80C 3.00,build5380,090226
[...]
Branch point: 737
MR/Patch Information: MR7
[...]

The Branch point output line  is your actual build number. You should refer to it when you are planning a firmware upgrade or need to provide this information to technical support.
Login to the Shelf Manager and then use the command:
clia fruinfo 20 1 |grep "Asset TAG"


 

FortiMail

In the following example:



In the following example:

FMAIL # get system status

Version: FortiMail-100 v4.0,build0103,091223 (GA Patch 1)
Virus-DB: 11.544(03/03/2010 01:14)
Serial-Number: FE-1003107006754
[...]



FortiClient



In the following example:


In the following example:


FortiAnalyzer

In the following example:




In the following example:

FAZ # get system status


Firmware Version: FortiAnalyzer-2000B v4.0,build0133,100225 (MR1 Patch 4)
Branch point: 133
Release Version Information: MR1 Patch 4
Serial Number: FL-2KB3R09600027
[...]




 

FortiWeb


In the following example:



In the following example:

FortiWeb # get system status

International Version:FortiWeb-1000B 3.30,build0116,090914
Serial-Number:FV-1KB3R09600002
Bios version:00010010
Log hard disk:Available
Hostname:FortiWeb
Current HA status: mode=Standalone



FortiManager

Step 1: Select "System Settings" from the drop down menu of the main window



Step 2:

In the following example:



In the following example:



In the following example:

FMGR # get fmsystem status

[...]
Version       : v4.0-build0224 200110 (MR1 Patch 3)
Serial Number : FMG40A3907500015



FortiSwitch

In the following example:

(FS-500) > show system version

System Description............................. FortiSwitch Ethernet Fabric Switch
Machine Model.................................. FortiSwitch-500
Chassis Serial Number.......................... FS5SFP20F1087008
Model Part Number.............................. 800-90003-20
HW Version..................................... 20-F
Software Order Code............................ FS-500-FSOS
Manufacturer................................... Fortinet
Burned In MAC Address.......................... 00:1A:F6:00:0D:EA
Software Release Version....................... v4.0,build0353,100127



FortiScan

In the following example:

FortiScan# get system status

Firmware Version: FortiScan-1000B v3.0,build0066,091028 (MR1)
Branch point: 066
Release Version Information: MR1
Serial Number: FS-1KB3R09000032


FortiDB

In the following example:



In the following example:

FDB# get system status

Platform type                   : FD-1KB
Version                         : 4.0.1-0003
Serial Number                   : FD-1KB3R08000022
Current Time                    : Thu Mar 04 06:26:34 PST 2010
Daylight Time Saving            : Yes
Time Zone                       : (GMT-8:00)Pacific Time(US&Canada)
Last Modified Date: 05-31-2014 Document ID: FD31964