Technical Tip: Integrating FortiEDR with Jira (Open ticket feature)

[jkoay]

Description	This article describes how to integrate FortiEDR with Jira for the open ticket feature.
Scope	FortiEDR v5.2+.
Solution	Integrating FortiEDR with Jira (Open Ticket feature). Access the Jira console, select the Atlassian application on the top left, and switch to Jira Service Management. On the top right, select Create project. Select IT service management. Select Use template. Create a new project by specifying the project name, key, team type, and channel access and select Create Project. Access to the service project. In the left pane, select Project settings -> Email requests. The above email will be used to configure the email address in the EDR console -> Administration -> Export Settings -> Open Ticket. Verify in Security Settings -> Playbook that the playbook is configured to execute the action 'Open ticket' and the playbook is assigned to the correct collector group. Results. Execute an application in one of the test Windows machines to trigger the playbook. Tickets are created in Jira’s service project.