Description |
This article describes that when enabling Two Factor Authentication to a FortiGate administrator, the 'Failed to add user <username> due to reason(400):'Auth Client<FG Serial #>/#FOS_Administrator) was not found' appears.
Note: The FortiToken Cloud trial license has already been enabled and verified following the related document. DNS and connectivity to the FortiToken Cloud server have been verified as well. |
Scope | FortiGate. |
Solution |
Enable 'Auto-Create Auth Client (for FOS only)' from the FortiToken Cloud portal.
To access the FortiToken Cloud portal From the FortiGate Support portal:
From the FortiToken Cloud portal:
After enabling, it is possible now to create or modify existing administrators to use two-factor authentication with FortiToken Cloud without any error.
Related articles: Technical Tip: How to provision FortiToken cloud Troubleshooting Tip: 'Failed to retrieve FortiToken Cloud status' |
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