Technical Tip: How to identify and resolve errors when cloning policy package

[lingky88]

Description	This article describes the troubleshooting steps to take when encountering errors with cloning a policy package.
Scope	FortiManager.
Solution	In some cases, when the user failed to clone an existing policy package, the output of the GUI does not pinpoint where the error lies.   Run the following debug commands and clone the policy one more time. diagnose debug application securityconsole 255 diagnose debug enable   From the debug output, it is possible to identify the error with the Internet Service Name: CrowdStrike-CrowdStrike.Cloud. Upon checking the Internet Services on FortiManager, the valid Internet Service should be CrowdStrike-CrowdStrike.Falcon.Cloud.   Edit the Internet Service entry to use the correct one in the policy package. After that, the policy package can be cloned successfully.