Technical Tip: Resolving Issues with License Not Reflecting in FortiSIEM

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Description	This article describes the steps taken to address an issue where a license was not being correctly reflected in FortiSIEM.
Scope	FortiSIEM.
Solution	Challenge: A user reported that a license was not reflecting as expected in FortiSIEM, despite it having worked correctly previously. Actions Taken: A preliminary check was conducted to ascertain: The issue was not related to FortiToken Cloud. SDWAN was not in use. The unit had functioned properly prior to this occurrence. The user was advised to re-upload the license on the FortiSIEM supervisor by following the steps outlined: Relocate the current license file to a temporary directory: mv /etc/opsd/.fortisiem4x0 /tmp The new license can be uploaded using the URL: https://<ip_of_supervisor>/phoenix/licenseUpload.html Restart the phMonitor process: 'killall -9 phMonitor'. Post the above steps, the license should ideally reflect the updated dates. After executing the suggested steps, the user confirmed that the issue was resolved and the license reflected the correct information.