error token in Fortigate

[unknown1020]

Good morning friends, a question:

In fortigate I have two tokens available, the ones that come by default. I need to assign those tokens to two users, but when I assign the token I get an error message (image).

The FG version is 7.2.8, could it be a bug in the version?

[_mribwan]

can you run this command and see if it import the token again?

execute fortitoken-mobile import 0000-0000-0000-0000-0000

if it doesnt, running the debug and assigning the token might give clue on what's happening :

dia de cons times en
dia deb app forticldd -1
dia fortitoken de en
dia de en

stop debug with dia de disa

[unknown1020]

You mean I should delete the two tokens and then run that command: execute fortitoken-mobile import 0000-0000-0000-0000-0000 ?

[bpozdena_FTNT]

This mostly happens when you import config from another Fortigate unit.

The fix is simple, just delete both the free FortiTokens from Fortigate GUI. A new button will then appear, which will allow you to download new ones.

[hbac · Accepted solution]

Hi @unknown1020,

Please refer to this article: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-recover-trial-FortiToken-Mobile-ser...

Regards,