jlim
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Staff
‎07-06-2023
Last activity: Jul 6, 2023 4:05:24 PM
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Description This article describes how to change the email address associated with the master Account ID used for registration of products. It is only possible to change the Account ID to a new email address that is not currently registered as an acc...
DescriptionFortinet support is only available for products which have been purchased directly from Fortinet authorized channels. Products not purchased from Fortinet authorized channels are not eligible, and cannot be supportedThis includes:- Used pr...
DescriptionThis article explains how to move the registration of a contract which has been applied against the wrong serial number. SolutionThe Service & Support Web Portal does not currently allow contracts to be moved between devices.If a contract ...
Description This article explains how to remove an asset from the list of products registered to an account. This is useful when products are no longer used or have been disposed of.The FortiCloud Portal includes a 'Decommissioned Units' option in th...
Description It is important to always complete the registration of all Fortinet products and contracts. This article explains how to register a large number of devices or contracts. Scope All Fortinet products. Solution The FortiCloud Portal does not...