Troubleshooting Tip: How to resolve exchange connector action failure

[jhimanshu]

Description	This article describes how to resolve the error 'Not allowed to access a Non-IPM folder'.
Scope	FortiSOAR and Exchange Integration.
Solution	Users may encounter a 'Not allowed to access Non-IPM folder for the exchange connector action 'Get Unread Mail' when triggering the default ingestion playbook. Perform the below modifications from the FortiSOAR CLI and verify the execution for Exchange, cd /opt/cyops/configs/integrations/packages/lib/python3.9/site-packages/exchangelib/services/ Take a backup of the original file:         ...(cp get_folder.py get_folder.py.bckp). Edit the get_folder.py file:                     ...(vi get_folder.py). Replace the get_folder.py file content with the attached get_folder.py file content. Restart the uwsgi service:                   ...(systemctl restart uwsgi) Take a VM Snapshot of the Instance before making any changes from the backend. Note: If replacing the file instead of modifying, make sure to change the file ownership: '...(chown fsr-integrations: get_folder.py)'.