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aebadi · 04-25-2024

Description This article describes how to troubleshoot the error 'Invalid username or password' when logging into the GUI. Scope FortiSIEM v5.X.X and above. Solution This article outlines the steps to Troubleshoot the error 'Invalid username or passw...

aebadi · 03-28-2024

Description This article describes how to fix a Collector upgrade through the GUI when encountering with the error 'unzip failed 127'. Scope FortiSIEM v6.4.0 or higher. Solution During an attempt to upgrade the collector, the following error appears ...

aebadi · 03-21-2023

Description This article is a troubleshooting guide when FortiSIEM is hard down and the DBSvr will not start. Scope FortiSIEM Supervisor (SIEM Version 6.x.x). Solution View the error log and see a similar log entry:cat /cmdb/data/pg_log/postgresql.lo...

aebadi · 01-18-2023

Description This article describes that ClickHouse is a distributed database with replication capabilities. FortiSIEM Supervisor and Worker software images include ClickHouse binaries. The user does not need to install anything else. It is possible t...

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Troubleshooting Tip: 'Invalid username or password'

Troubleshooting Tip: 'unzip failed 127' error occurs when trying to upgrade the collector through the Image server

Troubleshooting Tip: DBSRV hard down; Error in /cmdb/data/pg_log/postgresql.log >PANIC: could not locate a valid checkpoint record

Troubleshooting Tip: Collector high space consumption to the root disk - /var/lib/clickhouse

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