Description
This article describes debugging logs to collect when encountering the 'SFP not recognized' error on FortiADC versions above 7.0.0.
Scope
FortiADC.
Solution
Collect below output:
diagnose hardware get deviceinfo transceiver
Configure a root user to login into backend shell:
config system global
set shell-access enable
set shell-username xxxxx (Username of customer choice)
set shell-password xxxxx (Password of customer choice)
set shell-timeout 1200
end
Collect the following outputs from backendshell:
ethtool -m portx (port where is sfp is terminated on ADC)
ethtool -m portx
cat /proc/interrupts
Submit the above outputs to a TAC ticket for analysis with transceiver model details.
