Description | This article describes how to troubleshoot when the assets widget shows Software OS as 'other identified devices' and does not populate 'Device Family' 'Hardware Vendor' and other fields. |
Scope | FortiGate v7.4.0. |
Solution |
This article is focused on the error noticed in FortiOS v7.4.0 while the required configuration is already in place.
Troubleshooting steps :
vd root/0 e4:54:e8:ae:0e:3a gen 13 req OHUSA/3e
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