Description
This article explains why the license information is not showing on the GUI despite having a valid license and how to troubleshoot it.
Scope
FortiGate.
Solution
Here is the sample error message while performing 'execute update-now':
upd_install_pkg[1435]-APDB051 is up-to-date
upd_install_pkg[1435]-FMWP001 is up-to-date
upd_install_pkg[1435]-ISDB001 is up-to-date
upd_install_pkg[1435]-IOTD001 is up-to-date
upd_install_pkg[1435]-OTDB001 is up-to-date
upd_install_pkg[1435]-OTDB002 is up-to-date
upd_install_pkg[1435]-CIDB001 is up-to-date
upd_install_pkg[1435]-IPGO000 is up-to-date
upd_install_pkg[1435]-FFDB020 is up-to-date
upd_install_pkg[1435]-UWDB001 is up-to-date
upd_install_pkg[1441]-DLDB000 is unauthorized
upd_install_pkg[1435]-CRDB000 is up-to-date
upd_install_pkg[1435]-MMDB001 is up-to-date
upd_install_pkg[1435]-DBDB001 is up-to-date
upd_install_pkg[1435]-SFAS000 is up-to-date
Here, the user has a valid license for the DLDP service (for instance ) but on the CLI it is unable to fetch the license information from the FortiGuard server. To resolve the issue, try to make the following changes under the FortiGuard settings
config system fortiguard
set fortiguard-anycast disable
set protocol udp
set port 8888
end
Once the above changes are made, run the below commands:
di de reset
di de enble
di de app update -1
execute update-now
After running the above commands, the license information is visible in the CLI. On GUI, 'DLDB000 is unauthorized' error should not be visible in the CLI anymore.
